Dear Fone Angels Customer,
Never before have we been so dependent on our mobile devices. In fact, we use them to such an extent that they have become integrated into our daily lives. People of all ages are now joining this new mobile generation.
But when things go wrong, it can be a real problem. I founded Fone Angels because there was clear lack of choice about where to get devices repaired. Either pay extortionate rates from the manufacturers or ‘try your luck’ with a local repair shop where the staff are not always well trained and the parts may not be of a good standard.
Fone Angels is about giving you a better choice. We provide you with the highest standard of repair, class leading customer service and the best value for money in the market. All of which is backed by our No Quibble 12 month warranty.
We understand that you may be a little anxious about sending your device for repair to a company found on the internet. Many of our customers send us their devices by mail or courier and never get to meet us in person. That’s why we make an extra effort to keep you informed and updated throughout the whole process; from letting you know when we receive your device right through to when you can expect it back. These aren’t just empty words; communication and service is how we demonstrate we are different.
Quality of repair is critical to our reputation. There are many unscrupulous repair centre’s operating across the UK. Whether they fit inferior quality parts, have untrained technicians or back out of warranty agreements, it can be a minefield. At FoneAngels, we are clear and honest about what we do and how we do it. Most of our business is generated by referral and word of mouth so it is in our interests to ensure our customers are happy all the time.
We try our hardest to provide our customers with the best experience possible. But there are always ways we can do better (we’re not perfect!). If you have ideas or suggestions on how we can improve, or if you wish to make any comments about our services, please email me directly on firstname.lastname@example.org.
(Founder & Managing Director)