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Common Myths About Apple’s Manufacturer Warranty

If I get my device repaired with FoneAngels will it invalidate my warranty with Apple?

This is one of the most common questions we get asked and to help you, we have listed a few important considerations to keep in mind.

1. For devices that have faults NOT caused by accidental damage and are still in warranty, we recommend customers first contact Apple as you will be able to get your device repaired free of charge. Faults caused for no apparent reason are actually quite rare as most Apple devices are well made and are generally very reliable. In these situations your warranty will be valid and you should be able to walk out of an Apple Store with a brand new device.


2. If your device has evidence of ACCIDENTAL DAMAGE e.g if it has a cracked screen or liquid damage most manufacturer warranties are invalid anyway. If your device develops an additional fault (even if looks unrelated to the accidental damage e.g. battery problems or speaker faults) most manufacturers will simply say that this could have been caused by the accidental damage and will therefore not honour any warranty. To be fair to the manufacturers, this protects them against potentially unlimited claims.

3. For customers who are still in warranty with a device that has been accidentally damaged, Apple will usually offer to ‘swap’ the device with a ‘new’ model. This is a not a ‘new’ iPad, but a refurbished model. For iPad’s, Apple currently charge around £250 for this service. You will not get your original iPad back so any data/emails etc would need to backed up to your computer first and then reloaded onto the refurbished device.

FoneAngels provide all our customers with a full range of repair services backed by a full 12 month warranty. We repair your specific device so all your data/settings will remain in tact. We understand that customers are concerned about losing a manufacturer warranty by getting their devices repaired with a third party company. But we hope a deeper understanding of the warranty situation will help you make a more informed decision.

If you have any further questions, or need more specific advice, please contact our friendly customer service team on 01923 432 670.